Return guide

Return Guide by Country

We’ve carefully researched and compiled all the return options to help make the process as smooth and affordable as possible for you. However, postal services sometimes update their prices or policies.

💌 We kindly recommend double-checking the current rates and conditions on your local postal service’s website or at your nearest post office—just to be sure everything’s still up to date.

Thank you for your understanding!

🇳🇱 Netherlands

Budget return for small orders with 1-2 lightweight jewelry pieces (€2)

📦 Use a regular envelope 

📮 Add a €1.21 stamp – Buy online stamp code here

🧡 Drop it in any orange mailbox

📭 Untracked

Tracked Return (€5)

📮 Drop it in any orange mailbox or PostNL point

More details here

🇩🇪 Germany

 

Budget return for small orders with 1-2 lightweight jewelry pieces (€1.8-3.3)

📦 Use Kompaktbrief or Groß International

📮 Buy postage online via Deutsche Post

📭 Untracked

Tracked Return for bigger orders and more expensive items (approx. €7)

📦 Large Letter (up to 500g): €3.40

🔒 Add Registered Mail: +€3.70

📮 Post via Deutsche Post

Check pricing and details here

🇧🇪 Belgium

 

Flat Rate Return (any size or value – €9.60, Tracked)

📦 Use PostNL Belgium's tracked return service

📮 Find your nearest PostNL Belgium drop-off

More details here

🇸🇪 Sweden

 

For small orders with 1-2 lightweight jewelry pieces:

📨 Use PostNord's "Brev Skicka Lätt" service

💸 Cost: Approximately SEK 66

📭 Untracked

Tracked Return for bigger orders and more expensive items:

📦 Consider PostNord's "Rek utrikes" (Registered Mail International).

💸 Cost: Starts at SEK 144 for items up to 50g

✅ Tracking and insurance up to SEK 2,000

🔒 Proof of delivery

More details here

🇫🇷 France

 

Budget return for small orders with 1-2 lightweight jewelry pieces (€2.50–4)

📨 Use “Lettre Internationale” for small/lightweight items

💸 Cost depends on weight (typically under €4)

📭 Untracked

Tracked Return for bigger orders and more expensive items:

📦 “Lettre Suivie Internationale” (Tracked Letter)

💸 Around €5–€6 depending on weight

✅ Tracking included

More info here

🇮🇹 Italy

 

Budget return for small orders with 1-2 lightweight jewelry pieces

📦 “Posta Prioritaria Internazionale” for light letters

💸 Around €2–3 (Untracked)

📭 Drop in any postbox or post office

Tracked Return for bigger orders and more expensive items:

📦 “Posta Raccomandata Internazionale” (Registered Mail)

💸 Starts at approx. €7

✅ Tracking and proof of delivery

More info here

🇪🇸 Spain

 

Budget return for small orders with 1-2 lightweight jewelry pieces

📨 Use Correos “Carta Ordinaria Internacional”

💸 Around €1.75–3 (Untracked)

📭 Drop in any yellow Correos mailbox

Tracked Return for bigger orders and more expensive items:

📦 Use “Carta Certificada Internacional”

💸 From approx. €6.50

✅ Includes tracking and delivery confirmation

More info here

🇦🇹 Austria

 

Affordable Return for small orders with 1-2 lightweight jewelry pieces

📨 Use “Brief International” service via Österreichische Post

💸 Approx. €2–3 for lightweight letters

📭 Drop at any postbox

Tracked Return:

📦 Use “Einschreiben International” (Registered Mail)

💸 Starts at around €7.30

✅ Tracking and insurance included

More info here

🇩🇰 Denmark

Affordable Return for small orders with 1-2 lightweight jewelry pieces

📨 Use “Economy Letter International” via PostNord DK

💸 From approx. DKK 33–44 depending on weight

📭 Untracked

Tracked Return:

📦 Use “Rekommanderet Brev” (Registered Mail)

💸 Starts around DKK 120

✅ Includes tracking and delivery receipt

More info here

🇵🇱 Poland

Affordable Return for small orders  (≈15-20 PLN / ~€3.50-5)

📦 Poczta Polska "List Polecony Priorytetowy"

📭 Untracked

📌 Max 20mm thickness

Tracked & Insured Return (≈35-40 PLN / ~€8-9.50)

✈️ "List Polecony Zagraniczny"

🔒 Tracking + delivery confirmation

📮 Drop at Poczta Polska office

💡 Covers items up to 2kg

Check updates here

🇷🇴 Romania

 

Affordable Return for small orders  (≈20-25 RON / ~€4-5)

📦 Poșta Română "Scrisoare Internațională"

📭 Untracked

📌 Max 5cm thickness for letters

Tracked & Insured Return (≈45-60 RON / ~€9-12)

✈️ "Colet Internațional Mic"

🔒 Tracking + €50 insurance

📮 Drop at any Poșta Română office

🇬🇧 United Kingdom

 

Budget return for small orders with 1-2 lightweight jewelry pieces (approx. £3.40)

📦 Use Large Letter (Max size: 35.3 x 25 x 2.5 cm, up to 750g)

📮 Service: Royal Mail International Standard

✍️ Mark clearly on the package for customs:

  • "RETURNED GOODS – EU ORIGIN"
  • Include the original invoice

📭 Untracked – drop in any postbox or at Post Office

🔗 More details

Tracked Return for bigger orders or valuable items (approx. £10)

📦 Royal Mail International Tracked service

📝 CN22 customs declaration required

✍️ Mark clearly on the form:

  • "RETURNED GOODS – EU ORIGIN"
  • Include the original invoice
  • Include your Dutch VAT Number (e.g. NL123456789B01)
📄 How to Fill Out the CN22 Form

What You’ll Need:

  • CN22 form (from Post Office or online)
  • Original invoice
  • Plastic sleeve for customs (ask at Post Office)

Steps:

  1. Fill in the form
    • Description: "RETURNED GOODS – EU ORIGIN"
    • Include item name, quantity, and value
  2. Sign Section E
    • Required for customs clearance
  3. Attach form outside the parcel
    • Use a clear sleeve
  4. Put the invoice inside the package
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