Shipping policy

Orders are shipped every business day from Amsterdam, the Netherlands. There are no additional customs costs for international orders and they usually arrive pretty quickly.

Shipping Times:

EUROPEAN UNION, SWITZERLAND & THE UK

The Netherlands: 1-3 business days

Germany, Austria, Belgium & UK: 1-5 business days 

Rest of EU, Switzerland, Norway: 3-10 business days

UNITED STATES

5-12 business days (average - 6, no customs costs)

AUSTRALIA

5-12 business days (average - 7, no customs costs)

CANADA

5-12 business days (average - 8, no customs costs)

REST OF THE WORLD

5-14 days (no customs costs)

Shipping for custom pieces 

Please note that for our customised and personalised pieces, estimated delivery timeframes apply from the date your order is dispatched, not from the date of purchase.  Production times vary per product. You can find the exact production time on each product page so you always know what to expect! Once your piece is ready and on its way, you'll receive a shipping confirmation with tracking details.

Delivery notes

We primarily ship orders via PostNL, the national carrier of the Netherlands. Once your parcel arrives in the destination country, it is transferred to the local postal service, such as Deutsche Post, La Poste, Poste Italiane, PostNord, Royal Mail, Canada Post, Australia Post, or another local carrier. For tracked shipments, please use your original PostNL tracking number to check delivery updates on your local postal carrier’s website.

Before placing your order, make sure your shipping address is complete and accurate: including your full name, apartment or floor number, and any details your local post might need. If a parcel is returned to us due to an incorrect or incomplete address, we're unfortunately unable to offer a refund, but we'll do our best to arrange a reship for you.

Once your order leaves our hands, it's in the care of our postal partners. We work with reliable carriers, but international shipping can occasionally be affected by things outside anyone's control — customs processing, public holidays, postal strikes, or a busy season. Delivery timeframes are always estimated and, in rare cases, may take a little longer than expected.

Once your order has been confirmed as delivered to the correct address, we're unable to take responsibility for parcels that go missing or are stolen after delivery. If you have concerns about the safety of your delivery location, we recommend selecting a tracked option or choosing an alternative address at checkout.