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Shipping policy
Orders are shipped every day from Amsterdam, the Netherlands. There are no additional customs costs for international orders.
Shipping is free for all orders above a certain amount depending on delivery location. Some countries close to the Netherlands are eligible for a free shipping from €15.
Final shipping price is calculated at checkout.
The customer is responsible for providing the correct shipping address without any mistakes. If the delivery fails due to the incorrect address provided by the customer, any additional costs for re-delivery are on the customer.
In most cases, if the customer receives a confirmation email and notices the wrong address, they can contact before 10 am the next day to correct the address, however we cannot guarantee that we can update it on time. Please, make sure your address is correct!
Shipping Times:
Please note that the postal services might have some unforeseen delays. We do our best to communicate with them to expedite shipping whenever possible.
EUROPEAN UNION, SWITZERLAND & THE UK
The Netherlands: 1-3 business days
Germany, Austria, Belgium: 1-5 business days
Rest of EU, Switzerland & the UK: 1-10 business days
UNITED STATES & CANADA
2-12 business days (average - 4, no customs costs)
AUSTRALIA AND NEW ZEELAND
2-12 business days (average - 5, no customs costs)
REST OF THE WORLD
2-14 days (no customs costs)