Refund policy

 
Cancellation of order is not possible since the order is placed due to it being immediately processed by the fulfillment center.

RETURS HAVE TO BE REGISTERED VIA EMAIL & SHIPPED BACK TO OUR OFFICE WITHIN 14 DAYS AFTER THE PACKAGE ARRIVED. CONTACT US AT love@reginajewelry.co IF YOU WANT TO RETURN OR CHANGE THE SIZE OF YOUR PRODUCT. ATTENTION: RETURNS THAT ARE NOT REGISTERED VIA EMAIL ARE NOT REFUNDED AUTOMATICALLY. 
PLEASE FOLLOW THESE STEPS:
1. MAKE SURE THE ITEM IS UNDAMAGED AND CLEAN BEFORE SHIPPING IT BACK.
2. RETURN ADDRESS WILL BE SENT TO YOU BY EMAIL WHEN YOU REGISTER THE RETURN
3. IF APPLICABLE, SEND THE TRACKING NUMBER TO US VIA EMAIL.

REFUNDS AND RETURNS FOR CUSTOMIZED, CUSTOM MADE OR ON DEMAND MADE ITEMS CANNOT BE ACCEPTED. 

SHIPPING COSTS OF THE RETURN SHIPMENT ARE AT CUSTOMER’S EXPENSE.
FOR ANY QUESTIONS FEEL FREE TO CONTACT US.